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Practice

Apply what you have learned about agentic AI concepts.

10 min•By Priygop Team•Updated 2026

Practice Exercise

Note

For each scenario below, identify whether a traditional chatbot, traditional automation, or an AI agent is the most appropriate solution. Explain your reasoning.

1A user types a question and wants an immediate answer about company opening hours.

2Every Monday at 9am, send a weekly sales report to all managers.

3A customer submits a refund request. The system must check purchase date, check the return policy, verify payment method, issue the refund, and send a personalised confirmation.

4A developer submits a bug report. The system should read the code, identify the cause, suggest a fix, and create a ticket.

5When a new employee joins, send them a welcome email, create their accounts, assign their equipment, and schedule their orientation session.

Topics in This Module

Practice Exercise

Note

For each scenario below, identify whether a traditional chatbot, traditional automation, or an AI agent is the most appropriate solution. Explain your reasoning.

1A user types a question and wants an immediate answer about company opening hours.

2Every Monday at 9am, send a weekly sales report to all managers.

3A customer submits a refund request. The system must check purchase date, check the return policy, verify payment method, issue the refund, and send a personalised confirmation.

4A developer submits a bug report. The system should read the code, identify the cause, suggest a fix, and create a ticket.

5When a new employee joins, send them a welcome email, create their accounts, assign their equipment, and schedule their orientation session.

Topics in This Module